1. Why did you leave the Foreign Service Benefit Plan? *
Other (please explain)
So that we can examine the service we provide members, please provide us with answers to the following questions.
a. If yes, were you able to get the help you needed?
b. Was our Staff professional and courteous?
a. If yes, was our explanation clear?
b. If you contacted us by email, within how many business days did we reply?
c. Were your questions or concerns resolved to your satisfaction?
a. (U.S. only) If you used the Plan’s Provider Network, was the choice of providers a factor in your decision to leave the Plan?
10. Please select the area(s) in which you would like to see improvement (check all that apply): *
12. Please note your name, preferred contact information and topic you would like to discuss, if you would like one of our HBOs to contact you: